🔐 Troubleshooting Login Issues

If you're having trouble logging in to your account, don’t worry—most issues can be resolved quickly by following the steps below.

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🚨 Common Login Problems

You may experience one of the following:

• Incorrect email or password error
• Not receiving a password reset email
• Account locked after multiple attempts
• Two-factor authentication (2FA) issues
• Endless loading or login loop

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✅ Step-by-Step Solutions

1. Double-check your credentials

• Ensure your email address is entered correctly (no typos or extra spaces)
• Check that Caps Lock is off
• Try manually typing your password instead of autofill

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2. Reset your password

If you’ve forgotten your password:

1. Click “Forgot password?” on the login page
2. Enter your registered email address
3. Check your inbox (and spam/junk folders)
4. Follow the reset link within 24 hours

👉 Tip: If you don’t receive the email within a few minutes, try resending it.

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3. Clear browser cache and cookies

Login issues can sometimes be caused by outdated browser data.

To fix this:

• Clear your cache and cookies
• Restart your browser
• Try logging in again

Alternatively, try using a different browser or an incognito/private window.

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4. Check your network connection

• Ensure you have a stable internet connection
• Disable VPNs or proxy services temporarily
• Try switching networks (e.g., Wi-Fi to mobile data)

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5. Two-Factor Authentication (2FA) issues

If you're not receiving your verification code:

• Confirm your device time is set to automatic
• Check your authenticator app is synced
• Request a new code
• Use backup codes if available

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6. Account locked or suspended

After multiple failed login attempts, your account may be temporarily locked.

What to do:

• Wait 15–30 minutes before trying again
• Reset your password to unlock your account

If your account is still inaccessible, contact support.

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🛠️ Still Need Help?

If none of the above solutions work, please contact our support team and include:

• Your email address
• A description of the issue
• Screenshots (if possible)
• The device and browser you’re using

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💡 Pro Tips

• Keep your login credentials secure
• Enable 2FA for added security
• Update your browser regularly for best performance